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How to reach us
The fastest way to reach the editorial desk is by email at [email protected]. We check the inbox on every UK working day and respond in the order messages arrive. For press queries, partnership proposals, or corrections that need to go live the same day, please put the topic in the first line of the subject — that lets us route the note to the right editor without opening every message. We do not use social DMs for editorial work: anything you write to us on X, Reddit, or LinkedIn will be redirected back to email so there is a written trail.
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Media requests
Journalists working on gambling-industry stories can request comments, background, or a phone interview with the editor at [email protected]. Please include your publication, your deadline, and one or two specific questions in the first email — that lets us decide whether we are the right people before we take up your time. We do not offer paid features, sponsored placements, or embargoed pre-briefs. Charts and tables from our own pages can be reproduced under a Creative Commons attribution licence — please credit 'Duelana editorial team, duelana.co.uk' and link back to the source page.
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Response time
On UK working days (Monday to Friday, 09:00-18:00 London time) we respond within two working days at the latest — most messages get a reply the same day or the next morning. On weekends and UK bank holidays the inbox is not monitored; anything sent after 17:00 on a Friday will be seen on Monday. Corrections and factual complaints jump the queue and are usually acknowledged within four working hours. Complaints about Duelana itself — a delayed withdrawal, an account lock, a bonus refusal — are best sent to the operator's own support channel first; we do not have the access to move funds or unlock accounts.
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Contact form
We do not run a public contact form: web forms attract five spam submissions for every real one, and important messages get lost. Please write to [email protected] directly. If your email client is set up to strip attachments, screenshots, or logs, send them via a WeTransfer link inside the message body — we will download them, save them, and then delete the link. All correspondence is kept private and is not shared with Duelana or any third party without your explicit consent.